Effective Date June 19, 2017
2. Does Cercacor Participate in the EU-U.S. Privacy Shield Framework?
With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Cercacor is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission.
3. What Personal Information About Customers Does Cercacor Gather?
Information You Give Us: When you sign up to receive product updates and other notifications on our website, purchase products, or contact us, we may collect a variety of information, including your name, your IP address, mailing address, phone number, email address, contact preferences, and credit card information.
Mobile: When you download and set up apps created by Cercacor, we may collect a variety of information such as full name, email address, mailing address, phone number, age, biological sex, or date of birth. In addition, during the use of our apps, we may also collect information about your health/wellness, your location, and your mobile device. When you download and use our mobile application, we automatically collect information on the type of device you use, operating system version, and the device identifier (or "UDID").
4. Does Cercacor Collect Any Non-Personal Information?
As you navigate through and interact with our website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including:
5. How Does Cercacor Use the Personal Information Collected?
6. Does Cercacor’s Website or Mobile App Use Tracking Technologies?
We and our partners, affiliates, or analytics or service providers, may use any of the tracking technologies listed below to analyze trends, administer the website, track users’ movements around the website, learn about user behavior on the website, to improve our product and services, and to gather demographic information about our user base as a whole. Cercacor may also use this information in our marketing and advertising services:
Local Storage (HTML5). Local Storage (HTML5) to provide certain features on our website, to display advertising based on your web browsing activities, and/or to store content information and preferences. Various browsers may offer their own management tools for removing HTML5.
Web Beacons. Pages of our website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit Cercacor, for example, to count users who have visited those pages or opened an e-mail and for other related website statistics such as recording the popularity of certain website content and verifying system and server integrity.
7. Can I opt out of behavioral tracking and how does Cercacor respond to browser signals and other mechanisms that enable me to exercise choice about behavioral tracking (*Do not track disclosure)?
If you are located in the European Union, click here. Please note this does not opt you out of being served ads; you will continue to receive generic ads.
*Do Not Track Disclosure:
Currently, various browsers offer a “do not track” or “DNT” option which sends a signal to websites visited by the user about the user's browser DNT preference setting. Cercacor does not currently commit to responding to browsers' DNT signals with respect to the Cercacor’s websites, in part, because no common industry standard for DNT has been adopted, including no consistent standard of interpreting user intent.
8. Is data collected from Children? Can data collected inadvertently from children be deleted?
Cercacor does not knowingly collect personal information from children under the age of 13. If you are a parent or guardian who knows or has discovered that your child under the age of 13 has submitted his or her personal information or other information without your consent, permission, or authorization, upon your request, we will promptly remove your child’s personal information or other information from our database, cease the use of such information, and direct any other party with access to such information to do the same.
9. How Does Cercacor Share Information It Collects?
Service Providers: We may provide your personal information to companies that provide services on our behalf to help us with our business activities such as fulfilling your orders, delivery of product, processing credit card payments, or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.
Legal Disclaimer: We may also disclose your personal information:
In certain situations, Cercacor may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
We will provide an individual opt-out or opt-in choice before we share their data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized.
To limit the use and disclosure of your personal information, please submit a written request to email@example.com.
Cercacor’s accountability for personal data that it receives under the Privacy Shield and subsequently transfers to a third party is described in the Privacy Shield Principles. In particular, Cercacor remains responsible and liable under the Privacy Shield Principles if third-party agents that it engages to process the personal data on its behalf do so in a manner inconsistent with the Principles, unless Cercacor proves that it is not responsible for the event giving rise to the damage.
10. Which Information Can I Access?
Examples of information you can easily access at Cercacor.com or via our mobile app include up-to-date information regarding recent orders, personal information (including name, email, health/wellness data, communications, and personalized preferences), payment settings (including credit card information, promotional certificate, and gift card balances), e-mail notification settings (including product availability alerts, deliveries, and newsletters).
Upon request, Cercacor will provide you with information about whether we hold any of your personal information. You may access, correct or request deletion of your personal information by logging into your account or contacting us at firstname.lastname@example.org. We will respond to your request within a reasonable timeframe.
11. What Choices Do I Have?
If your personal information changes, or if you no longer desire our service, or if you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, you may update or delete your personal information by emailing us at email@example.com, or by contacting us at the phone number or postal mailing address at the contact information listed below. We will respond to your request within a reasonable timeframe.
Opt-out Preferences: If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page, or contacting us at firstname.lastname@example.org. You may also choose not to provide the personal information that we have requested, but, if you chose not to do so, in many cases we will not be able to provide you with our products or services or respond to any queries you may have.
Geo-Location: With your permission, we collect your location-based information for the purpose of tracking correlations between changes in geo-specific information (such as elevation, humidity, and temperature), and the device's measurement of health/wellness information.
Turn off Location services: Mobile devices provide users with the ability to disable location services. These controls are located in the device's settings menu. You may opt-out of location-based services at any time by editing the setting at the device level.
Mobile Analytics: We use mobile analytics software to allow us to better understand the functionality of our mobile software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and from where the application was downloaded. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile application.
Push Notifications: We send you push notifications in order to enable link loss, a notification to let you know that your phone may not be in pairing distance with Cercacor’s device. Mobile devices provide users with the ability to disable push notifications. These controls are located in the device's settings menu. You may opt-out of push notifications at any time by editing the setting at the device level.
12. How Secure Is Information About Me?
The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. If you have any questions about the security of your personal information, you can contact us at email@example.com.
13. What About Links to Third Party Sites?
14. What About Information Entered Through Other Media Channels?
Blogs/Forums: Our website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at firstname.lastname@example.org. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Testimonials: We display personal testimonials and other endorsements of satisfied customers on our website. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at email@example.com.
16. How are Disputes Resolved?
Cercacor has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a complaint.
Under certain conditions, more fully described on the Privacy Shield website, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.
If you have questions about this Privacy or our data practices, please contact us at firstname.lastname@example.org, or as follows:
Cercacor Laboratories, Inc.
40 Parker Drive
Irvine, CA 92618
Phone: 1 (800) 610-8522